ISTD Job listing - Quality Assurance Officer

Company Summary

The Imperial Society of Teachers of Dancing (ISTD) is a registered educational charity and membership association. Our mission is to educate the public in the art of dancing in all its forms: to promote knowledge of dance; provide up-to-date techniques for members and maintain and improve teaching standards.

With approximately 6,000 members in over 55 countries worldwide, the Society conducts over 120,000 examinations each year. We were recently listed by Ofqual as one of the top 20 largest awarding organisations in England and in the top 5 for delivery of performing arts examinations.

The Society aspires to be a world leader in dance education, setting the benchmark for best practice through our extensive syllabi and teacher training. We are committed to becoming a dynamic, future-focused organisation that promotes the social, cultural, physical and educational benefits of dance for all.

Summary of Role

We are looking for a Quality Assurance Officer to provide a wide range of quality assurance services in support of ISTD teaching and dance qualifications.

The focus of the role is working within a team to manage the processing of the results and issuing certificates, and support the Centre approval processes and assessment activities for ISTD teaching qualifications. The role will also involve communicating on a regular basis with Examiners / Assessors / Moderators, Members and Approved Dance Centres to provide support, guidance and help using the ISTD online exam management systems.

This role will report directly to the Quality Assurance Manager.

Key Responsibilities:

The Quality Assurance Officer will be responsible for the following areas:

• Manage the processing of examinations results and issuing certificates, in particular checking and releasing results electronically, detecting any errors on the databases, and preparing files for submission to the printing and medals/awards providers to be dispatched within defined timescales.
• Manage the online exam management systems during Learner Registration and Assessment Windows for ISTD teaching qualifications, including processing the learner registrations/Intent to Enter applications within defined timescales, and providing support and guidance to Approved Dance Centres.
• Work with Quality Assurance Manager on assessment activities for ISTD teaching qualifications, including allocation of Assessors/Moderators, monitoring the marking and moderation processes, supporting the Assessment Board meetings and processing of related payments.
• Ensure applications for prospective and current Approved Dance Centres are thoroughly vetted and documented as part of the Centre Approval process in line with ISTD and regulatory requirements, providing support and guidance to Approved Dance Centres.
• Work with Quality Assurance Manager on the monitoring of systems and processes to ensure the maintenance of quality and standards, such as review of qualification performance, quality of marking/moderation and monitoring of Examiners/Assessors/Moderators.
• Manage the quality assurance processes in line with the ISTD procedures, including examiner upgrades, Reasonable Adjustments, Special Considerations and Enquiries About Results, ensuring that any issues or difficulties arising are dealt with efficiently and tactfully.
• Ensure that the department databases, archives and other records are maintained efficiently and accurately, and provide and/or report on data as required.
• Provide excellent customer focused service by responding to queries (whether internal or external) relating to administration, errors, and those relating to results, liaising with colleagues, Examiners/Assessors, Members and Approved Dance Centres as necessary to reach resolution.
• Work effectively as part of a team, supporting Quality Assurance team colleagues to ensure the timescales are achieved effectively in relation to all quality assurance work.
• Work flexibly, collaborate with and provide support to other operational areas/colleagues as required and carry out any other reasonable duties as required by the Head of Department or Executive Management.

The closing date for applications will be on Monday 13 November at 9am.

Find out more and apply here: https://www.istd.org/discover/job-vacancies/quality-assurance-officer/